Interactive Brokers Customer Support

Page Summary

Interactive Brokers is a leading brokerage firm with excellent support. Customer service is vital for traders at all levels of experience. Fast and well-trained customer support teams contribute to an online broker’s credibility.

Pros

  • Phone support
  • Live chat
  • Relevant answers

Cons

  • No 24/7 support
  • Slow support

This article discusses the strengths and weaknesses of customer support at Interactive Brokers.

Customer Service Channels

Interactive Brokers offers access to reliable customer service 24/5. The primary customer support channels available at Interactive Brokers are phone support, live chat, and the Message Center.

Customer support at Interactive Brokers is available in numerous regions and languages, including English, Chinese, Russian and Japanese. Check our in-depth reviews to learn more about Interactive Brokers and its customer support team.

Customer Service Quality

The quality of customer service depends on many criteria. We rank service quality by response rate and response relevance.

The response rate at Interactive Brokers is good. If you reach customer service via email, you’ll receive a fast answer within business hours. Phone support will answer in up to 4 minutes, depending on how many calls they have.

The relevance of the information is what makes Interactive Brokers one of the best. Their team is well-trained and has the necessary knowledge to answer all questions clearly. 

Customer Service Comparison

Interactive Brokers Saxo Bank TradeStation Global
US discount broker Danish investment bank UK-based global stockbroker
How fast was customer support when we tried? OK OK Fast
Quality of Customer service answers Good Good Good
Live chat available Yes No No
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Final Verdict

Interactive Brokers is a leading online broker with useful customer service. Its team is knowledgeable and rapidly answers most requests. Our in-depth reviews offer additional information on the services available at Interactive Brokers.

Interactive Brokers compared to other brokers:
Interactive Brokers Review

Disclaimer

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