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Interactive Brokers Customer Support

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Interactive Brokers is a leading brokerage firm in 2021 with excellent support. Customer service is vital for traders at all levels of experience. Fast and well-trained customer support teams contribute to an online broker’s credibility.

Pros Cons
• Phone support• No 24/7 support
• Live chat• Slow support
• Relevant answers

This article discusses the strengths and weaknesses of customer support at Interactive Brokers.

Customer Service Channels

Interactive Brokers offers access to reliable customer service 24/5. The primary customer support channels available at Interactive Brokers are phone support, live chat, and the Message Center.

Customer support at Interactive Brokers is available in numerous regions and languages, including English, Chinese, Russian and Japanese. Check our in-depth reviews to learn more about Interactive Brokers and its customer support team.

Customer Service Quality

The quality of customer service depends on many criteria. We rank service quality by response rate and response relevance.

The response rate at Interactive Brokers is good. If you reach customer service via email, you’ll receive a fast answer within business hours. Phone support will answer in up to 4 minutes, depending on how many calls they have.

The relevance of the information is what makes Interactive Brokers one of the best. Their team is well-trained and has the necessary knowledge to answer all questions clearly. 

Interactive Brokers Saxo Bank TradeStation Global
US discount brokerDanish investment bankUK-based global stockbroker
How fast was customer support when we tried?OKOKFast
Quality of Customer service answersGoodGoodGood
Live chat availableYesNoNo
Phone availableYesYesYes
Email availableYesYesYes
24/7 availabilityNoNoNo

Final Verdict

Interactive Brokers is a leading online broker in 2021 with useful customer service. Its team is knowledgeable and rapidly answers most requests. Our in-depth reviews offer additional information on the services available at Interactive Brokers.

Interactive Brokers compared to other brokers:


Methodology 

The mission of Business24-7 is to provide comprehensive, unbiased ratings and reviews of online providers. User experience, the mobile experience, customer service, costs and fees, security, the quality of trade executions, the products available on their platforms are all part of our six-month evaluation of a providers’s platform. The rating scale was based on thousands of data points that have been weighted into the scoring system.

Providers were also required to fill out a multi-point survey regarding every aspect of their platform. In-person demonstrations and evaluations were provided by the majority of the online providers we reviewed.

Stefan Grasic, along with our team of industry experts, conducted our reviews and developed this methodology for ranking what form is used in online investing.

Business24-7 maintains high editorial standards and provides the best advice and recommendations. The products and companies that we review may compensate us when you click on the links on this website. Click below to find out more about our review process and methodology.

Disclosure

All trading involves risk. More than 80% of investors lose in spread bet and CFD trading. As these complex instruments allow for the use of leverage, there is a high risk of losing more money than you have deposited. Before attempting to participate in spread bets and CFDs, consider how well you understand them and if you can afford to lose your money.

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Braden Chase is an investor, trading specialist, and former research specialist for Forex.com who helps aspiring investors develop the confidence and habits they need to make an income from the market. Braden has served as a registered commodity futures representative for domestic and internationally-regulated brokerages and has also spoken & moderated numerous forex and finance industry panels across the globe.

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