Page Summary
Interactive Brokers is a leading brokerage firm with excellent support. Customer service is vital for traders at all levels of experience. Fast and well-trained customer support teams contribute to an online broker’s credibility.
Pros
- Phone support
- Live chat
- Relevant answers
Cons
- No 24/7 support
- Slow support
This article discusses the strengths and weaknesses of customer support at Interactive Brokers.
Customer Service Channels
Interactive Brokers offers access to reliable customer service 24/5. The primary customer support channels available at Interactive Brokers are phone support, live chat, and the Message Center.
Customer support at Interactive Brokers is available in numerous regions and languages, including English, Chinese, Russian and Japanese. Check our in-depth reviews to learn more about Interactive Brokers and its customer support team.
Customer Service Quality
The quality of customer service depends on many criteria. We rank service quality by response rate and response relevance.
The response rate at Interactive Brokers is good. If you reach customer service via email, you’ll receive a fast answer within business hours. Phone support will answer in up to 4 minutes, depending on how many calls they have.
The relevance of the information is what makes Interactive Brokers one of the best. Their team is well-trained and has the necessary knowledge to answer all questions clearly.
Customer Service Comparison
| Interactive Brokers | Saxo Bank | TradeStation Global | |
|---|---|---|---|
| US discount broker | Danish investment bank | UK-based global stockbroker | |
| How fast was customer support when we tried? | OK | OK | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | No | No |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Final Verdict
Interactive Brokers is a leading online broker with useful customer service. Its team is knowledgeable and rapidly answers most requests. Our in-depth reviews offer additional information on the services available at Interactive Brokers.
Interactive Brokers compared to other brokers:
Interactive Brokers Review
Disclaimer
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Braden Chase is an investor, trading specialist, and former research specialist for Forex.com who helps aspiring investors develop the confidence and habits they need to make an income from the market. Braden has served as a registered commodity futures representative for domestic and internationally-regulated brokerages and has also spoken & moderated numerous forex and finance industry panels across the globe.