XM Customer Service


Customer service is an essential element of online trading. Knowledgeable and fast customer support contribute to a brokerage firm’s credibility. XM is a leading online broker with reliable customer service. 

This article discusses the advantages and disadvantages of customer service at XM. 

XM Customer Service

Customer Service Channels 

XM offers access to excellent customer support, but it isn’t available 24/7. The main customer support channels available at XM are live chat and phone support. 

Pros Cons
• Phone support• No 24/7 support
• Live chat
• Fast response time

Overall, the customer support at XM is reliable. Their team is well-trained and answers most requests rapidly. 

Customer Service Quality 

The quality of customer support depends on many criteria. We assess customer service quality by response rate and response relevance. 

The response rate at XM is one of the best. If you reach out via live chat, someone will respond within a minute. If you contact customer support by phone, your call will be answered within a minute. 

The relevance of the answers is what makes XM reliable. Their team is knowledgeable and offers prompt answers to all questions. 

Global CFD and forex brokerGlobal CFD and forex brokerGlobal CFD and forex broker
How fast was customer support when we tried?FastFastFast
Quality of Customer service answersGoodGoodGood
Live chat availableYesYesYes
Phone availableYesYesYes
Email availableYesYesYes
24/7 availabilityNoNoNo

Final Verdict 

XM is a leading online broker with reliable customer support. Its team is knowledgeable and rapidly answers most requests. Our in-depth reviews reveal additional information on the services offered by XM. 

XM compared to other brokers:

XM review


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All trading involves risk. More than 80% of investors lose in spread bet and CFD trading. As these complex instruments allow for the use of leverage, there is a high risk of losing more money than you have deposited. Before attempting to participate in spread bets and CFDs, consider how well you understand them and if you can afford to lose your money.

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Braden Chase is an investor, trading specialist, and former research specialist for Forex.com who helps aspiring investors develop the confidence and habits they need to make an income from the market. Braden has served as a registered commodity futures representative for domestic and internationally-regulated brokerages and has also spoken & moderated numerous forex and finance industry panels across the globe.


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