XM Customer Service

Page Summary

Customer service is an essential element of online trading. Knowledgeable and fast customer support contribute to a brokerage firm’s credibility. XM is a leading online broker with reliable customer service. 

This article discusses the advantages and disadvantages of customer service at XM. 

Customer Service Channels 

XM offers access to excellent customer support, but it isn’t available 24/7. The main customer support channels available at XM are live chat and phone support. 


  • Phone support
  • Live chat
  • Fast response time


  • No 24/7 support

Overall, the customer support at XM is reliable. Their team is well-trained and answers most requests rapidly. 

Customer Service Quality 

The quality of customer support depends on many criteria. We assess customer service quality by response rate and response relevance. 

The response rate at XM is one of the best. If you reach out via live chat, someone will respond within a minute. If you contact customer support by phone, your call will be answered within a minute. 

The relevance of the answers is what makes XM reliable. Their team is knowledgeable and offers prompt answers to all questions. 

Customer Service Comparison

Global CFD and forex broker Global CFD and forex broker Global CFD and forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Final Verdict 

XM is a leading online broker with reliable customer support. Its team is knowledgeable and rapidly answers most requests. Our in-depth reviews reveal additional information on the services offered by XM. 

XM compared to other brokers:
XM review


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