Customer service is an essential element of online trading. Knowledgeable and fast customer support contribute to a brokerage firm’s credibility. XM is a leading online broker with reliable customer service.
This article discusses the advantages and disadvantages of customer service at XM.
Customer Service Channels
XM offers access to excellent customer support, but it isn’t available 24/7. The main customer support channels available at XM are live chat and phone support.
| Pros | Cons |
|---|---|
| • Phone support | • No 24/7 support |
| • Live chat | |
| • Fast response time |
Overall, the customer support at XM is reliable. Their team is well-trained and answers most requests rapidly.
Customer Service Quality
The quality of customer support depends on many criteria. We assess customer service quality by response rate and response relevance.
The response rate at XM is one of the best. If you reach out via live chat, someone will respond within a minute. If you contact customer support by phone, your call will be answered within a minute.
The relevance of the answers is what makes XM reliable. Their team is knowledgeable and offers prompt answers to all questions.
| XM | FxPro | FXTM | |
|---|---|---|---|
| Global CFD and forex broker | Global CFD and forex broker | Global CFD and forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Final Verdict
XM is a leading online broker with reliable customer support. Its team is knowledgeable and rapidly answers most requests. Our in-depth reviews reveal additional information on the services offered by XM.
XM compared to other brokers:
Methodology
The mission of Business24-7 is to provide comprehensive, unbiased ratings and reviews of online providers. User experience, the mobile experience, customer service, costs and fees, security, the quality of trade executions, the products available on their platforms are all part of our six-month evaluation of a providers’s platform. The rating scale was based on thousands of data points that have been weighted into the scoring system.
Providers were also required to fill out a multi-point survey regarding every aspect of their platform. In-person demonstrations and evaluations were provided by the majority of the online providers we reviewed.
Stefan Grasic, along with our team of industry experts, conducted our reviews and developed this methodology for ranking what form is used in online investing.
Business24-7 maintains high editorial standards and provides the best advice and recommendations. The products and companies that we review may compensate us when you click on the links on this website. Click below to find out more about our review process and methodology.
Disclosure
All trading involves risk. More than 80% of investors lose in spread bet and CFD trading. As these complex instruments allow for the use of leverage, there is a high risk of losing more money than you have deposited. Before attempting to participate in spread bets and CFDs, consider how well you understand them and if you can afford to lose your money.
