Page Summary
Customer service is an essential element of online trading. Knowledgeable and fast customer support contribute to a brokerage firm’s credibility. XM is a leading online broker with reliable customer service.
This article discusses the advantages and disadvantages of customer service at XM.
Customer Service Channels
XM offers access to excellent customer support, but it isn’t available 24/7. The main customer support channels available at XM are live chat and phone support.
Pros
- Phone support
- Live chat
- Fast response time
Cons
- No 24/7 support
Overall, the customer support at XM is reliable. Their team is well-trained and answers most requests rapidly.
Customer Service Quality
The quality of customer support depends on many criteria. We assess customer service quality by response rate and response relevance.
The response rate at XM is one of the best. If you reach out via live chat, someone will respond within a minute. If you contact customer support by phone, your call will be answered within a minute.
The relevance of the answers is what makes XM reliable. Their team is knowledgeable and offers prompt answers to all questions.
Customer Service Comparison
| XM | FxPro | FXTM | |
|---|---|---|---|
| Global CFD and forex broker | Global CFD and forex broker | Global CFD and forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Final Verdict
XM is a leading online broker with reliable customer support. Its team is knowledgeable and rapidly answers most requests. Our in-depth reviews reveal additional information on the services offered by XM.
XM compared to other brokers:
XM review
Disclaimer
eToro is a multi-asset platform which offers both investing in stocks and cryptoassets, as well as trading CFDs.
Please note that CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money.
Past performance is not an indication of future results. Trading history presented is less than 5 complete years and may not suffice as basis for investment decision.
Copy Trading does not amount to investment advice. The value of your investments may go up or down. Your capital is at risk.
Cryptoasset investing is highly volatile and unregulated in some EU countries. No consumer protection. Tax on profits may apply.
eToro USA LLC does not offer CFDs and makes no representation and assumes no liability as to the accuracy or completeness of the content of this publication, which has been prepared by our partner utilizing publicly available non-entity specific information about eToro.
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Braden Chase is an investor, trading specialist, and former research specialist for Forex.com who helps aspiring investors develop the confidence and habits they need to make an income from the market. Braden has served as a registered commodity futures representative for domestic and internationally-regulated brokerages and has also spoken & moderated numerous forex and finance industry panels across the globe.