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eToro Customer Service

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Customer support is essential for traders at all levels of experience. Knowledgeable and fast customer service are key to an online broker’s credibility. eToro is a leading social trading broker in 2021 with impressive customer support.

Pros Cons
• Live chat• No phone support
• Fast response time• No 24/7 support
• Relevant answers• Live chat is offline quite often

This article discusses the advantages and disadvantages of customer service at eToro.

Customer Service Channels

eToro offers access to premium customer support, but it isn’t available 24/7. The primary customer support channels available at eToro are live chat and email.

Overall, the customer service at eToro is reliable and trustworthy. Their team is well-trained and answers most queries rapidly.

eToro XTB Trading 212
Global social trading brokerGlobal CFD and forex brokerGlobal CFD and forex broker
How fast was customer support when we tried?FastFastFast
Quality of Customer service answersGoodGoodGood
Live chat availableYesYesNo
Phone availableNoYesNo
Email availableYesYesYes
24/7 availabilityNoNoYes

Customer Service Quality

The quality of customer support depends on many criteria. We rank customer service quality by response rate and response relevance.

The response rate at eToro is one of the best. If you reach out via live chat, you’ll receive an answer within a minute. If you send a request by email, you’ll receive a reply within 24 hours.

The relevance of the answers is what makes eToro stand out. Their team is knowledgeable and answers all questions clearly.

Final Verdict

eToro is a leading social trading broker in 2021 with impressive customer service. Its team is well-trained and rapidly answers most queries. Our in-depth reviews reveal additional information on the services offered by eToro.

eToro compared to other brokers:


Methodology 

The mission of Business24-7 is to provide comprehensive, unbiased ratings and reviews of online providers. User experience, the mobile experience, customer service, costs and fees, security, the quality of trade executions, the products available on their platforms are all part of our six-month evaluation of a providers’s platform. The rating scale was based on thousands of data points that have been weighted into the scoring system.

Providers were also required to fill out a multi-point survey regarding every aspect of their platform. In-person demonstrations and evaluations were provided by the majority of the online providers we reviewed.

Stefan Grasic, along with our team of industry experts, conducted our reviews and developed this methodology for ranking what form is used in online investing.

Business24-7 maintains high editorial standards and provides the best advice and recommendations. The products and companies that we review may compensate us when you click on the links on this website. Click below to find out more about our review process and methodology.

Disclosure

All trading involves risk. More than 80% of investors lose in spread bet and CFD trading. As these complex instruments allow for the use of leverage, there is a high risk of losing more money than you have deposited. Before attempting to participate in spread bets and CFDs, consider how well you understand them and if you can afford to lose your money.

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Braden Chase is an investor, trading specialist, and former research specialist for Forex.com who helps aspiring investors develop the confidence and habits they need to make an income from the market. Braden has served as a registered commodity futures representative for domestic and internationally-regulated brokerages and has also spoken & moderated numerous forex and finance industry panels across the globe.

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