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Plus500 Customer Service

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Customer support is important for traders of all levels of experience. Fast and knowledgeable customer service contributes to a brokerage firm’s credibility. Plus500 is a leading online broker in 2021 with excellent customer service.

This article discusses the advantages and disadvantages of customer support at Plus500.

Customer Service Channels

Plus500 has excellent customer support, available 24 hours a day. It offers live chat and email. The downside is that there is no phone support, and the WhatsApp service is no longer available.

Pros Cons
• Live chat• No phone support
• Relevant answers
• 24/7 availability

Overall, customer service at Plus500 is fast and reliable. Their team is knowledgeable and answers most queries rapidly. Email support is excellent, as you’ll receive an answer in less than an hour.

Customer Service Quality

Many criteria determine the quality of customer service. Response rate and relevance are key in ranking service quality.

The response rate at Plus500 is impressive. For live chat support, their team answers within a minute. The email support is fast and usually answers queries within a day.

The relevance of the answers is what makes Plus500 stand out. Their customer support team is well-trained and clearly answers any question you might have.

Plus500 ActivTrades Spreadex
Global CFD brokerGlobal CFD and forex brokerGlobal CFD and forex broker
How fast was customer support when we tried?FastFastFast
Quality of Customer service answersGoodGoodGood
Live chat availableYesYesYes
Phone availableNoYesYes
Email availableYesYesYes
24/7 availabilityYesNoNo

Final Verdict

Plus500 is a leading online broker in 2021 with excellent customer support. Its team is knowledgeable and rapidly responds to most queries. Our in-depth reviews reveal additional information on the services offered by Plus500.

Plus500 compared to other brokers:


Methodology 

The mission of Business24-7 is to provide comprehensive, unbiased ratings and reviews of online providers. User experience, the mobile experience, customer service, costs and fees, security, the quality of trade executions, the products available on their platforms are all part of our six-month evaluation of a providers’s platform. The rating scale was based on thousands of data points that have been weighted into the scoring system.

Providers were also required to fill out a multi-point survey regarding every aspect of their platform. In-person demonstrations and evaluations were provided by the majority of the online providers we reviewed.

Stefan Grasic, along with our team of industry experts, conducted our reviews and developed this methodology for ranking what form is used in online investing.

Business24-7 maintains high editorial standards and provides the best advice and recommendations. The products and companies that we review may compensate us when you click on the links on this website. Click below to find out more about our review process and methodology.

Disclosure

All trading involves risk. More than 80% of investors lose in spread bet and CFD trading. As these complex instruments allow for the use of leverage, there is a high risk of losing more money than you have deposited. Before attempting to participate in spread bets and CFDs, consider how well you understand them and if you can afford to lose your money.

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Braden Chase is an investor, trading specialist, and former research specialist for Forex.com who helps aspiring investors develop the confidence and habits they need to make an income from the market. Braden has served as a registered commodity futures representative for domestic and internationally-regulated brokerages and has also spoken & moderated numerous forex and finance industry panels across the globe.

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