Page Summary
Customer support is important for traders of all levels of experience. Fast and knowledgeable customer service contributes to a brokerage firm’s credibility. Plus500 is a leading online broker with excellent customer service.
This article discusses the advantages and disadvantages of customer support at Plus500.
Customer Service Channels
Plus500 has excellent customer support, available 24 hours a day. It offers live chat and email. The downside is that there is no phone support, and the WhatsApp service is no longer available.
Pros
- Live chat
- Relevant answers
- 24/7 availability
Cons
- No phone support
Overall, customer service at Plus500 is fast and reliable. Their team is knowledgeable and answers most queries rapidly. Email support is excellent, as you’ll receive an answer in less than an hour.
Customer Service Quality
Many criteria determine the quality of customer service. Response rate and relevance are key in ranking service quality.
The response rate at Plus500 is impressive. For live chat support, their team answers within a minute. The email support is fast and usually answers queries within a day.
The relevance of the answers is what makes Plus500 stand out. Their customer support team is well-trained and clearly answers any question you might have.
Customer Service Compared
| Plus500 | ActivTrades | Spreadex | |
|---|---|---|---|
| Global CFD broker | Global CFD and forex broker | Global CFD and forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | No | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | Yes | No | No |
Final Verdict
Plus500 is a leading online broker with excellent customer support. Its team is knowledgeable and rapidly responds to most queries. Our in-depth reviews reveal additional information on the services offered by Plus500.
Plus500 compared to other brokers:
Plus500 Review
Plus500 Insights
Disclaimer
eToro is a multi-asset platform which offers both investing in stocks and cryptoassets, as well as trading CFDs.
Please note that CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 74% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money.
Past performance is not an indication of future results. Trading history presented is less than 5 complete years and may not suffice as basis for investment decision.
Copy Trading does not amount to investment advice. The value of your investments may go up or down. Your capital is at risk.
Cryptoasset investing is highly volatile and unregulated in some EU countries. No consumer protection. Tax on profits may apply.
eToro USA LLC does not offer CFDs and makes no representation and assumes no liability as to the accuracy or completeness of the content of this publication, which has been prepared by our partner utilizing publicly available non-entity specific information about eToro.
Braden Chase is an investor, trading specialist, and former research specialist for Forex.com who helps aspiring investors develop the confidence and habits they need to make an income from the market. Braden has served as a registered commodity futures representative for domestic and internationally-regulated brokerages and has also spoken & moderated numerous forex and finance industry panels across the globe.