Plus500 Customer Service

Page Summary

Customer support is important for traders of all levels of experience. Fast and knowledgeable customer service contributes to a brokerage firm’s credibility. Plus500 is a leading online broker with excellent customer service.

This article discusses the advantages and disadvantages of customer support at Plus500.

Customer Service Channels

Plus500 has excellent customer support, available 24 hours a day. It offers live chat and email. The downside is that there is no phone support, and the WhatsApp service is no longer available.


  • Live chat
  • Relevant answers
  • 24/7 availability


  • No phone support

Overall, customer service at Plus500 is fast and reliable. Their team is knowledgeable and answers most queries rapidly. Email support is excellent, as you’ll receive an answer in less than an hour.

Customer Service Quality

Many criteria determine the quality of customer service. Response rate and relevance are key in ranking service quality.

The response rate at Plus500 is impressive. For live chat support, their team answers within a minute. The email support is fast and usually answers queries within a day.

The relevance of the answers is what makes Plus500 stand out. Their customer support team is well-trained and clearly answers any question you might have.

Customer Service Compared

Plus500 ActivTrades Spreadex
Global CFD broker Global CFD and forex broker Global CFD and forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available No Yes Yes
Email available Yes Yes Yes
24/7 availability Yes No No

Final Verdict

Plus500 is a leading online broker with excellent customer support. Its team is knowledgeable and rapidly responds to most queries. Our in-depth reviews reveal additional information on the services offered by Plus500.


Forex and CFDs are complex leverage-based products, which carry a high level of risk. These complex products are over-the-counter derivatives and are not suitable for everyone. You must consider whether you understand how these products work and whether you can afford to take the risk of losing your capital. Investing in these products does not provide any entitlement, right or obligation to the underlying financial instrument. The profit and loss are determined by the price movement of the underlying and can expose you to the high risk of losing your capital rapidly. 82% of retail investor accounts lose money when trading CFDs with this provider.

Plus500 compared to other brokers:
Plus500 Review
Plus500 Insights


eToro is a multi-asset platform which offers both investing in stocks and cryptoassets, as well as trading CFDs.

Please note that CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 51% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money

This communication is intended for information and educational purposes only and should not be considered investment advice or investment recommendation. Past performance is not an indication of future results.

Copy Trading does not amount to investment advice. The value of your investments may go up or down. Your capital is at risk.

Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment and you should not expect to be protected if something goes wrong. Take 2 mins to learn more

eToro USA LLC does not offer CFDs and makes no representation and assumes no liability as to the accuracy or completeness of the content of this publication, which has been prepared by our partner utilizing publicly available non-entity specific information about eToro.


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