Saxo Bank is a leading provider of premium trading services with excellent customer service. Customer support is important for both beginner and experienced traders. Prompt and knowledgeable customer support teams contribute to a brokerage firm’s credibility.
This article discusses the strengths and weaknesses of customer support at Saxo Bank.
Customer Service Channels
Saxo Bank provides versatile customer service resources available in many languages, with phone and email support. However, it has no live chat and 24/7 availability. The customer service channels available at Saxo Bank are phone support, email support, and FAQ.
| Pros | Cons |
|---|---|
| • Phone support | • No live chat |
| • Relevant answers | • No 24/7 support |
Saxo Bank offers phone support from Monday to Friday between 9:00 am and 5:30 pm local time in 15 offices worldwide. Read our in-depth reviews to learn more about Saxo Bank and its services.
Customer Service Quality
The quality of customer service is linked to many criteria. We rank service quality by response rate and response relevance.
The response rate at Saxo Bank is impressive. If you reach customer support by phone, someone will take your call within a minute. If you choose to use the email, you’ll receive an answer to your query within a business day.
The relevance of the answers is what recommends Saxo Bank as a professional broker. The customer support team is knowledgeable and well-trained.
Final Verdict
Saxo Bank is a leading provider of premium trading services with excellent customer support. Its team rapidly answers all requests. Our in-depth reviews provide additional information on Saxo Bank and the services offered.
Saxo Bank compared to other brokers:
Methodology
The mission of Business24-7 is to provide comprehensive, unbiased ratings and reviews of online providers. User experience, the mobile experience, customer service, costs and fees, security, the quality of trade executions, the products available on their platforms are all part of our six-month evaluation of a providers’s platform. The rating scale was based on thousands of data points that have been weighted into the scoring system.
Providers were also required to fill out a multi-point survey regarding every aspect of their platform. In-person demonstrations and evaluations were provided by the majority of the online providers we reviewed.
Stefan Grasic, along with our team of industry experts, conducted our reviews and developed this methodology for ranking what form is used in online investing.
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Disclosure
All trading involves risk. More than 80% of investors lose in spread bet and CFD trading. As these complex instruments allow for the use of leverage, there is a high risk of losing more money than you have deposited. Before attempting to participate in spread bets and CFDs, consider how well you understand them and if you can afford to lose your money.
